Louise Cunningham

Director of Customer

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She/Her

What I do at Firefish

As the director of customer, I’m accountable for the team that brings our clients onboard and helps them swim to success long term. This covers everything from data migrations, client coaching, answering and monitoring day-to-day queries, spotting trends in data and keeping our recruitment academy up to date with all the info our clients need.  We also monitor things like account usage and give our clients a nudge in the right direction if this is looking a little lower than average.

Why I like working at Firefish

I’ve loved the journey that I personally have been on, but I also love watching and helping my team to grow and develop in their roles. It’s great having the trust and autonomy to really drive your career and I have seen many of my colleagues grow and thrive in this environment. Our culture has remained strong even though we’ve grown a lot since I first started. It’s just one big family!

Did you know...

When I’m not working, you’ll find me out exploring with my dog, from parks to hills and even the occasional bit of wild swimming together. Or if I’m at home, I’ll be in the corner of the sofa watching a box set and eating cheese.