Customer Support Executive, Jobs, 154

Customer Support Executive

£22,000 - £28,000, WFA & lots of benefits!

Firefish was born out of a high-performing recruitment team and has gone from strength to strength over the last thirteen years. As one of the top 5 fastest-growing technology business in Scotland and with multiple award wins under our belt (including Best Talent Tech Company to Work For!), we’re changing the way recruiters recruit, forever.  We're dedicated to accelerating careers and ensure that each member of our shoal has all the tools and support they need to achieve their aspirations...and then some!


New clients are swimming over to Firefish each day, so we're now looking for an excellent problem solver with an engaging passion for helping recruiters to swim to success to join us as a Customer Support Executive!


You’ll aid clients via various communication channels, building positive relationships with them and enabling them to engage with and utilise all aspects of Firefish. This can take the form of online support sessions to troubleshoot or identify and help clients to overcome obstacles, selecting or constructing appropriate help articles, or recording engaging how-to videos. With fantastic problem-solving skills, you’ll be able to identify technical issues and liaise with appropriate teams to ensure a resolution is found and clients receive feedback within appropriate timescales.


You’ll be joining a slick and successful team who are passionate about helping our customers to succeed. There are real opportunities for progression, and as a company Firefish encourages you to have your voice and take an active role in growing the business as well as your own career. Our Work from Anywhere policy gives you the opportunity to decide where and when you work: as long as you’re making a positive impact, we trust you to do what’s right! The shoal is made up of friendly Fish who all love to see each other do well, so you’ll be joining a fun and supportive environment where there’s loads for you to learn and where you can share your knowledge with others, too.


So, what are we looking for in our next Fish?

  • With a minimum of 1 year working in the recruitment sector as a Resourcer, Recruiter or Account Manager, you can demonstrate your ability to provide excellent customer service.
  • You have a genuine love of building relationships and supporting people, with experience of working as part of a team.
  • You’re an excellent communicator and have a real strength in active listening and asking the right questions to get a better understanding of areas of pain your customers may be feeling.
  • You have experience working in a fast-paced, high-performance environment.
  • You have excellent critical thinking and problem-solving skills with strong attention to detail.
  • You’re confident in dealing with challenging customers and can professionally reason with them to a successful outcome.
  • You’re fully aligned with our core values -we live and run our business by these, so make sure they fit with who you are!


Why Firefish?

It’s a really exciting time to join Firefish.  We're one of the UK's fastest growing and most forward-thinking, cutting edge SaaS companies.  We've won loads of awards and accolades for our product, our service and our company culture.  Each and every Fish in the shoal has a voice and is encouraged to make a positive impact, and is given all the tools they need to be able to do so. Not only that, you pick where you work in line with our Work from Anywhere policy!  We want to offer our Fish flexibility when working so you can choose either full time remote working, or a combination of remote working and days in our cultural Hub.

To belong, you must feel included and valued.  Firefish strives to nurture a culture where inclusiveness is natural and not a prescribed initiative. We appreciate that different ideas, perspectives and backgrounds create a stronger, more cohesive work environment.

Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Vicki will be in touch as soon as your application has been reviewed.