You’ll be responsible for bringing our customer marketing activity to life, connecting customer insight with engaging campaigns and communications that make a real difference. From helping customers discover more of what Firefish can do, to celebrating their success and turning happy customers into advocates, you’ll make sure we’re building relationships that last.

Working closely with our Customer Success, Sales and Product teams, you’ll help us engage customers at every stage of their journey, spotting opportunities to improve engagement, demonstrate value and support customer retention and growth.

You'll find this role exciting if:

• You love understanding what makes customers tick. You're curious about customer behaviour, needs and challenges, and enjoy using those insights to create relevant, engaging experiences that help customers get more value from a product.
• You enjoy turning ideas into action. From planning and delivering targeted campaigns to creating useful content, webinars and customer communications, you like getting hands-on and seeing your work make an impact.
• You're passionate about customer success. You get a real buzz from helping customers discover new features, improve how they work and make the most of the technology they've invested in.
• You understand the power of a happy customer. You enjoy finding opportunities to showcase customer success through case studies, testimonials, reviews, references and other advocacy activity.
• You like making things better. You're comfortable looking at campaign performance, customer feedback and engagement data to understand what's working, identify opportunities and continually improve what we do.

We'll be excited about you if:

• You're a B2B customer marketing specialist, with proven experience in a SaaS, software or subscription-based business. 
• You've delivered targeted customer campaigns or lifecycle programmes, using customer insight, segmentation and behavioural data to make communications relevant and timely.
• You understand how to support product adoption and value realisation, creating campaigns and content that help customers discover features, build confidence and get more from a product.
• You have experience developing customer advocacy activity, from identifying great customer stories and securing testimonials to building relationships that encourage reviews, references and recommendations.
• You're comfortable working with data and measuring the impact of your activity. You can use engagement and campaign results to understand performance, spot opportunities and make informed recommendations.
• You're a confident communicator and collaborator, able to build relationships across teams, manage your own workload and take ownership of delivering activity from idea through to execution.

We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:

• A basic salary of £45,000 - £50,000 per annum
• Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're available for our core hours!)
• 25 days holiday (plus 8 public holidays)
• Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
• Private healthcare, GP service, healthclub discounts, retail discounts and cashback
• 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
• Structured career development programmes and in-house coaches

You combine your understanding of the recruitment industry with a genuine passion for helping people succeed. By getting to know our customers’ businesses, using data to spot opportunities and sharing ideas that make a real difference, you help them work smarter, get more from their CRM and unlock their potential.

You'll find this role exciting if:

• You’re passionate about helping others succeed and love building relationships that make a genuine difference to customers’ businesses.
• You enjoy understanding how a business operates, exploring how technology can make things easier and helping customers discover better ways of working.
• You love taking data and turning it into meaningful insights, spotting opportunities to improve performance, increase adoption and help customers get more from Firefish.

We’ll be excited about you if:

• You have at least 18 months' experience as a recruiter, recruitment account manager or in an operational role within a recruitment team, OR experience as an account manager or success manager within a recruitment SaaS company or job board. You understand the jargon, the pains and the joy of success that recruiters experience every day, and use this knowledge to help our customers swim to success.
• You have strong communication and relationship-building skills, with the confidence to understand customer challenges, recommend improvements and help them get the most from their CRM.
• You’re commercially minded and highly organised, with the confidence to identify upselling opportunities, use customer data to spot areas for improvement and manage multiple priorities while delivering great customer experiences.

We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:

• A basic salary of £31,000 - £36,000 per annum
• Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're available for our core hours!)
• 25 days holiday (plus 8 public holidays)
• Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
• Private healthcare, GP service, healthclub discounts, retail discounts and cashback
• 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
• Structured career development programmes and in-house coaches