At Firefish Software, we empower recruiters with technology that speeds up placements and drives stronger candidate engagement – but it all starts with a flawless launch. If you’ve led complex SaaS implementations, wrangled high-stakes data migrations, and built teams that deliver right first time, this is your chance to shape the playbook for an industry leader.
We’re looking for a Head of Implementation to design and execute scalable strategies that make our SaaS implementations truly best-in-class. Whether you’re delivering for a new customer or rolling out an upgrade, you’ll set the playbook, lead the team, and ensure every project lands on time, on budget, and with zero data loss.
Here’s a flavour of what you’ll be doing:
- Leading the strategy and delivery of high-value SaaS onboarding, implementation, and data migration projects
- Building scalable frameworks that cut delivery time without compromising quality
- Overseeing complex migrations with zero downtime and rock-solid risk mitigation
- Introducing automation, AI-readiness, and continuous improvement into every project
- Acting as the strategic escalation point for complex or high-stakes client deliveries
- Partnering closely with Sales, Product, and Customer Success for seamless handovers
- Analysing delivery performance to spot trends, risks, and opportunities – and acting on them
- Coaching, mentoring, and growing a high-performance implementation team
You’ll excel if you have…
- Proven leadership experience in SaaS onboarding, implementation, or client delivery
- A strong track record in managing managers or senior team leads
- Deep experience in data migration strategy, planning, and execution
- Ability to translate company goals into operational strategies that deliver results
- Sharp analytical skills to identify and manage risks while finding efficiency gains
- A continuous improvement mindset with a strong appetite for innovation and AI
And you’ll get bonus points for…
- Experience in RecTech, HR Tech, or the recruitment industry
- CRM/ATS integration experience (Bullhorn, Vincere, JobAdder, etc.)
- Hands-on automation or process optimisation expertise
We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:
- A basic salary of £50,000 - £59,000 per annum
- Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're here for our core hours!)
- 33 days holiday (25 annual leave + 8 public)
- Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
- Private healthcare, GP service, healthclub discounts, retail discounts and cashback
- 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
- Structured career development programmes and in-house coaches
- Regular social events online, at our Glasgow Aquarium, and at exciting external locations
- Company awards, kudos...and plenty of fish puns 🐠
We’re growing, our product is scaling fast, and we need someone who can make client onboarding as much of a competitive advantage as our software itself. If you’re ready to take the reins of an implementation function and make it the envy of RecTech, let’s talk!