We’re passionate about RecTech and love seeing our customers thrive. As a Senior Customer Marketer (UK based), you’ll play a key role in helping recruitment agencies get the very best from Firefish; creating engaging campaigns, bringing new product features to life and finding innovative ways to drive customer engagement, adoption and growth.
You combine creative marketing thinking with a passion for technology, data and AI. By understanding how our customers use Firefish, turning insights into meaningful campaigns and building smarter, automated customer journeys, you’ll help our customers work smarter, discover new opportunities and unlock their potential.
You'll find this role exciting if:
- You love creating engaging customer marketing campaigns that make a genuine difference, helping customers discover new features, get more value from technology and achieve better results.
- You’re excited by the possibilities of AI and automation, and enjoy building intelligent workflows and AI agents that make marketing more personalised, efficient and impactful.
- You enjoy using customer data and insights to understand behaviour, identify opportunities and create targeted campaigns that drive engagement, product adoption and customer growth.
- You love bringing people together through webinars, events and customer stories, creating opportunities for customers to learn, connect and share their successes.
We’ll be excited about you if:
- You have proven experience in customer or lifecycle marketing, ideally within B2B SaaS or technology, and know how to create and deliver campaigns that drive measurable results.
- You have hands-on experience building AI agents or automated AI workflows, and are confident using AI to improve marketing processes, personalise communications and work smarter.
- You’re confident using CRM and marketing automation platforms such as HubSpot, with experience in customer segmentation, automated journeys and campaign reporting.
- You’re comfortable working with product analytics and customer data, using tools such as PostHog or similar to understand customer behaviour, identify opportunities and measure success.
- You have excellent communication and content creation skills, with the ability to turn complex product features into engaging customer communications, campaigns and educational content.
- You’re highly organised, creative and commercially minded, with experience delivering webinars and multi-channel campaigns, and the confidence to take ownership, experiment with new ideas and manage multiple priorities.
We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:
- A basic salary of £32,000 - £44,000 per annum
- Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're available for our core hours!)
- 25 days holiday (plus 8 public holidays)
- Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
- Private healthcare, GP service, health club discounts, retail discounts and cashback
- 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aiders
- Structured career development programmes and in-house coaches